Terms and conditions – domestic premises

  • Visits can only be booked for domestic properties within Sefton
  • A visit can only be booked after payment has been received
  • A charge will apply for each reported pest type at a domestic property occupied by a single household.
  • Where a visit is required at a house in multiple occupation, a charge will be made for each household i.e. per flat etc. An additional chargeable visit will also be required for the shared areas at the property (shared kitchen, hall, stairs and landing etc covering up to 4 floors, garden, yard, bin store). We reserve the right to review and re-quote for large properties or areas
    Households in receipt of Council tax Reduction Scheme Benefit who are able to demonstrate entitlement will not be required to pay for pest treatment services
  • If the reported pest is fleas we will make one visit to survey the site. If treatment is required that will be done at no further cost
  • If the reported pest is either mice or rats we will make an initial visit to survey the site plus one re-visit may be booked at the customer’s request where the pest activity is continuing. A re-visit may be booked no sooner than 7 days from the initial visit date and no later than 28 days from the initial visit date. If treatment is required that will be done at no further cost and there is no charge for the re-visit
  • If the reported pest is Cockroaches we will make an initial visit to survey the site plus one re-visit may be booked at the customer’s request where the pest activity is continuing. A re-visit may be booked no sooner than 14 days from the initial visit date and no later than 28 days from the initial visit date. If treatment is required that will be done at no further cost and there is no charge for the re-visit
  • If the reported pest is bed bugs we will make an initial visit to survey the site plus up to two re-visits may be booked at the customer’s request where the pest activity is continuing. A re-visit may be booked no sooner than 14 days from the initial visit date or first re-visit and no later than 28 days from the initial visit date or first re-visit. If treatment is required that will be done at no further cost and there is no charge for the re-visits
  • A person seeking to book a revisit more than 28 days after the initial visit date or first revisit date in the case of bedbugs will be considered as a new service request and a charge will apply
  • If the reported pest is a rodent (rats, mice), a customer may also book a bait box collection visit – where a bait box has been used by our staff and independent of a re-visit. There is no charge for the bait box collection visit. If a bait box is used by our staff at a property with the occupier’s consent, it is the occupier’s responsibility to safely dispose of the bait box either by booking a bait box collection visit or by returning it to Sefton Council One Stop Shop (Stanley Rd, Bootle / Cambridge Arcade, Southport)
  • A refund can only be made if you give us at least 2 full working days notice prior to the scheduled initial visit date. So if the scheduled initial visit day – is Wednesday, you must have contacted the Sefton Council contact centre by 6pm on the Friday before
  • Visits can only be rescheduled if you give us at least 2 full working days notice prior to the scheduled visit date
  • Where there is a service failure on the Council’s part the visit will be rescheduled or – in the case of an initial visit – the charge may be refunded at the customer’s convenience
  • Where potential underlying causes of the infestation are identified at the premises or impinge from a neighbouring premise, e.g. drainage defect, accumulation of waste etc. a referral will be made to the Environmental Public Heath team, appropriate Council Department or External Agency.